University of Utah IT Services
Active Incident

Updated a few seconds ago

UMail email delivery degradedDegraded Performance

Incident Status

Degraded Performance

Components

UMail


September 28, 2026 9:32AM MDT
IDENTIFIED

UMail email delivery is degraded. Remediation in progress.

September 30, 2026 1:08PM MDT
IDENTIFIED

UMail delivery remains unavailable/degraded due to Microsoft vendor issue. No estimated date for resolution at this time.

October 4, 2026 3:27PM MDT
MONITORING

UMail delivery has stabilized. Please report any issues to your IT Help Desk.

Canvas




Operational

CIS, Peoplesoft




Operational

Microsoft Teams




Operational

Network Availability




Operational

Other Services




Operational

UBox




Operational

UKG (Ultimate Kronos Group)




Operational

UMail




Degraded Performance

University of Utah Home Page




Operational

Voice Systems




Operational

VPN




Operational

Zoom




Operational

External Services

Amazon Product

Amazon Web Services

AWS CloudFront

AWS EC2

AWS Route 53

AWS S3

Azure

Box

Cloudflare

DocuSign

Duo

GitHub

Google Cloud

Instructure (Canvas)

MS Office365

Salesforce

Status.io

WebEx

Zoom

7

Upcoming Maintenances

Scheduled Maintenance

Web server maintenancePlanned Maintenance

Schedule

October 7, 2026 5:00AM - 7:00AM MDT

Components

Other Services

Description

UIT will conduct scheduled web server maintenance on Wednesday, October 7, 2026, from 5:00 a.m. - 7:00 a.m. Maintenance notes: • Schedule: First Wednesday of each month from 5:00 a.m. – 7:00 a.m.; second Wednesday of each month from 7:00 p.m. – 9:00 p.m. • During any given maintenance window your site may be unavailable for part of the time period, depending on needed patches. Typically, downtime is a few seconds to a few minutes. • If your site's server undergoes maintenance on the first Wednesday of the month, it’s unlikely that it will undergo maintenance on the second Wednesday of the month. If it’s not maintained the first Wednesday, it will likely undergo maintenance the second Wednesday. • When your site's server is undergoing maintenance, site admins will not be able to update or access the site and end users will not be able to view/interact with the site. Affected website list, in Box (authentication is required): https://uofu.box.com/s/4j488beqk369gywkjyax0mqg4pgr1qh2 If you have questions, please contact the UIT Help Desk at 801-581-4000 option 1 or helpdesk@utah.edu.
PeopleSoft Campus Solutions and related web apps will be unavailable on October 10, 5 a.m.-12 p.m.Planned Maintenance

Schedule

October 10, 2026 5:00AM - 12:00PM MDT

Components

CIS, Peoplesoft

Description

Due to a planned server upgrade, PeopleSoft Campus Solutions (HE) and related web applications will be unavailable on Saturday, October 10, 2026, from 5:00 a.m. to 12:00 p.m. This maintenance is necessary to keep University of Utah systems current, running efficiently, and secure. The following systems will not be available: • DARS and related web applications: • PeopleSoft Campus Solutions (HE) and related web applications: - Change of major - Direct deposit - Scholarship administration - Class schedules - Tuition estimator - Transcripts Note: Splash pages for unavailable systems will be posted during the outage. The following systems will be available: • PeopleSoft Financials (FS) • PeopleSoft Human Resources (HR) • PeopleSoft HR HelpDesk (CRM) • Campus Information Services (CIS) • MyTime • Canvas • UMail If you have questions, your local IT support staff may be able to assist, or you may contact your respective help desk: UIT Help Desk at 801-581-4000; ITS Service Desk at 801-587-6000.
Web server maintenancePlanned Maintenance

Schedule

October 14, 2026 7:00PM - 9:00PM MDT

Components

Other Services

Description

UIT will conduct scheduled web server maintenance on Wednesday, October 14, 2026, from 7:00 p.m. - 9:00 p.m. Maintenance notes: • Schedule: First Wednesday of each month from 5:00 a.m. – 7:00 a.m.; second Wednesday of each month from 7:00 p.m. – 9:00 p.m. • During any given maintenance window your site may be unavailable for part of the time period, depending on needed patches. Typically, downtime is a few seconds to a few minutes. • If your site's server undergoes maintenance on the first Wednesday of the month, it’s unlikely that it will undergo maintenance on the second Wednesday of the month. If it’s not maintained the first Wednesday, it will likely undergo maintenance the second Wednesday. • When your site's server is undergoing maintenance, site admins will not be able to update or access the site and end users will not be able to view/interact with the site. Affected website list, in Box (authentication is required): https://uofu.box.com/s/4j488beqk369gywkjyax0mqg4pgr1qh2 If you have questions, please contact the UIT Help Desk at 801-581-4000 option 1 or helpdesk@utah.edu.
Web server maintenancePlanned Maintenance

Schedule

November 4, 2026 5:00AM - 7:00AM MST

Components

Other Services

Description

UIT will conduct scheduled web server maintenance on Wednesday, November 4, 2026, from 5:00 a.m. - 7:00 a.m. Maintenance notes: • Schedule: First Wednesday of each month from 5:00 a.m. – 7:00 a.m.; second Wednesday of each month from 7:00 p.m. – 9:00 p.m. • During any given maintenance window your site may be unavailable for part of the time period, depending on needed patches. Typically, downtime is a few seconds to a few minutes. • If your site's server undergoes maintenance on the first Wednesday of the month, it’s unlikely that it will undergo maintenance on the second Wednesday of the month. If it’s not maintained the first Wednesday, it will likely undergo maintenance the second Wednesday. • When your site's server is undergoing maintenance, site admins will not be able to update or access the site and end users will not be able to view/interact with the site. Affected website list, in Box (authentication is required): https://uofu.box.com/s/4j488beqk369gywkjyax0mqg4pgr1qh2 If you have questions, please contact the UIT Help Desk at 801-581-4000 option 1 or helpdesk@utah.edu.
Web server maintenancePlanned Maintenance

Schedule

November 11, 2026 7:00PM - 9:00PM MST

Components

Other Services

Description

UIT will conduct scheduled web server maintenance on Wednesday, November 11, 2026, from 7:00 p.m. - 9:00 p.m. Maintenance notes: • Schedule: First Wednesday of each month from 5:00 a.m. – 7:00 a.m.; second Wednesday of each month from 7:00 p.m. – 9:00 p.m. • During any given maintenance window your site may be unavailable for part of the time period, depending on needed patches. Typically, downtime is a few seconds to a few minutes. • If your site's server undergoes maintenance on the first Wednesday of the month, it’s unlikely that it will undergo maintenance on the second Wednesday of the month. If it’s not maintained the first Wednesday, it will likely undergo maintenance the second Wednesday. • When your site's server is undergoing maintenance, site admins will not be able to update or access the site and end users will not be able to view/interact with the site. Affected website list, in Box (authentication is required): https://uofu.box.com/s/4j488beqk369gywkjyax0mqg4pgr1qh2 If you have questions, please contact the UIT Help Desk at 801-581-4000 option 1 or helpdesk@utah.edu.
Web server maintenancePlanned Maintenance

Schedule

December 2, 2026 5:00AM - 7:00AM MST

Components

Other Services

Description

UIT will conduct scheduled web server maintenance on Wednesday, December 2, 2026, from 5:00 a.m. - 7:00 a.m. Maintenance notes: • Schedule: First Wednesday of each month from 5:00 a.m. – 7:00 a.m.; second Wednesday of each month from 7:00 p.m. – 9:00 p.m. • During any given maintenance window your site may be unavailable for part of the time period, depending on needed patches. Typically, downtime is a few seconds to a few minutes. • If your site's server undergoes maintenance on the first Wednesday of the month, it’s unlikely that it will undergo maintenance on the second Wednesday of the month. If it’s not maintained the first Wednesday, it will likely undergo maintenance the second Wednesday. • When your site's server is undergoing maintenance, site admins will not be able to update or access the site and end users will not be able to view/interact with the site. Affected website list, in Box (authentication is required): https://uofu.box.com/s/4j488beqk369gywkjyax0mqg4pgr1qh2 If you have questions, please contact the UIT Help Desk at 801-581-4000 option 1 or helpdesk@utah.edu.
Web server maintenancePlanned Maintenance

Schedule

December 9, 2026 7:00PM - 9:00PM MST

Components

Other Services

Description

UIT will conduct scheduled web server maintenance on Wednesday, December 9, 2026, from 7:00 p.m. - 9:00 p.m. Maintenance notes: • Schedule: First Wednesday of each month from 5:00 a.m. – 7:00 a.m.; second Wednesday of each month from 7:00 p.m. – 9:00 p.m. • During any given maintenance window your site may be unavailable for part of the time period, depending on needed patches. Typically, downtime is a few seconds to a few minutes. • If your site's server undergoes maintenance on the first Wednesday of the month, it’s unlikely that it will undergo maintenance on the second Wednesday of the month. If it’s not maintained the first Wednesday, it will likely undergo maintenance the second Wednesday. • When your site's server is undergoing maintenance, site admins will not be able to update or access the site and end users will not be able to view/interact with the site. Affected website list, in Box (authentication is required): https://uofu.box.com/s/4j488beqk369gywkjyax0mqg4pgr1qh2 If you have questions, please contact the UIT Help Desk at 801-581-4000 option 1 or helpdesk@utah.edu.