University of Utah IT Services
Active Incident

Updated a few seconds ago

Global Protect VPN not connectingDegraded Performance

Incident Status

Degraded Performance

Components

VPN


March 26, 2026 7:46AM MDT
INVESTIGATING

Global Protect versions older than 6.2.3 are unable to connect through VPN. Upgrading the GlobalProtect client resolves the issue. You can update through the Software Portal or through vpn.utah.edu. Please update your GlobalProtect VPN software by 3/30 to avoid service interruption.

March 26, 2026 8:52AM MDT
INVESTIGATING

If reinstalling Global Protect does not fix the issue. Please contact your Service Desk.

March 26, 2026 5:05PM MDT
INVESTIGATING

Please update your GlobalProtect VPN software by 3/30 to avoid service interruption.

Canvas




Operational

CIS, Peoplesoft




Operational

Microsoft Teams




Operational

Network Availability




Operational

Other Services




Operational

UBox




Operational

UKG (Ultimate Kronos Group)




Operational

UMail




Operational

University of Utah Home Page




Operational

Voice Systems




Operational

VPN




Degraded Performance

Zoom




Operational

External Services

Amazon Product

Amazon Web Services

AWS CloudFront

AWS EC2

AWS Route 53

AWS S3

Azure

Box

Cloudflare

DocuSign

Duo

Google Cloud

Instructure (Canvas)

MS Office365

Salesforce

Status.io

WebEx

Zoom

18

Upcoming Maintenances

Scheduled Maintenance

Web server maintenancePlanned Maintenance

Schedule

April 8, 2026 7:00PM - 9:00PM MDT

Components

Other Services

Description

UIT will conduct scheduled web server maintenance on Wednesday, April 8, 2026, from 7:00 p.m. - 9:00 p.m. Maintenance notes: • Schedule: First Wednesday of each month from 5:00 a.m. – 7:00 a.m.; second Wednesday of each month from 7:00 p.m. – 9:00 p.m. • During any given maintenance window your site may be unavailable for part of the time period, depending on needed patches. Typically, downtime is a few seconds to a few minutes. • If your site's server undergoes maintenance on the first Wednesday of the month, it’s unlikely that it will undergo maintenance on the second Wednesday of the month. If it’s not maintained the first Wednesday, it will likely undergo maintenance the second Wednesday. • When your site's server is undergoing maintenance, site admins will not be able to update or access the site and end users will not be able to view/interact with the site. Affected website list, in Box (authentication is required): https://uofu.box.com/s/4j488beqk369gywkjyax0mqg4pgr1qh2 If you have questions, please contact the UIT Help Desk at 801-581-4000 option 1 or helpdesk@utah.edu.
RADIUS/TACACS maintenancePlanned Maintenance

Schedule

April 10, 2026 6:00PM - 10:00PM MDT

Components

Network Availability

Description

On Friday, April 10, 2026, from 6:00 p.m. to 10:00 p.m., IT admins will be unable to access UIT Network Operations Center (NOC)-managed systems during planned maintenance to RADIUS/TACACS environments. Affected NOC-managed systems: • Switches o dx* o sx* • Routers o cr* o ddr* o ibr* o r1-* o r2-* o wr* • Palo Alto firewalls o Panorama (Web GUI) o Palo Alto Firewall CLI (SSH) • Load balancers o Citrix Netscaler o F5 BigIP • door1 and door2 o Users will be able to log in via SSH, however, they will be unable to access any NOC-managed systems beyond that • Nautobot o Users will be able to log in to web GUI, however, tools inside Nautobot will not work (e.g., Route Finder/Device Tracker and VLAN changer) If you have questions, your local IT support staff may be able to assist, or you may contact your respective help desk: • UIT Help Desk: 801-581-4000 • ITS Service Desk: 801-587-6000
Web server maintenancePlanned Maintenance

Schedule

May 6, 2026 5:00AM - 7:00AM MDT

Components

Other Services

Description

UIT will conduct scheduled web server maintenance on Wednesday, May 6, 2026, from 5:00 a.m. - 7:00 a.m. Maintenance notes: • Schedule: First Wednesday of each month from 5:00 a.m. – 7:00 a.m.; second Wednesday of each month from 7:00 p.m. – 9:00 p.m. • During any given maintenance window your site may be unavailable for part of the time period, depending on needed patches. Typically, downtime is a few seconds to a few minutes. • If your site's server undergoes maintenance on the first Wednesday of the month, it’s unlikely that it will undergo maintenance on the second Wednesday of the month. If it’s not maintained the first Wednesday, it will likely undergo maintenance the second Wednesday. • When your site's server is undergoing maintenance, site admins will not be able to update or access the site and end users will not be able to view/interact with the site. Affected website list, in Box (authentication is required): https://uofu.box.com/s/4j488beqk369gywkjyax0mqg4pgr1qh2 If you have questions, please contact the UIT Help Desk at 801-581-4000 option 1 or helpdesk@utah.edu.
Web server maintenancePlanned Maintenance

Schedule

May 13, 2026 7:00PM - 9:00PM MDT

Components

Other Services

Description

UIT will conduct scheduled web server maintenance on Wednesday, May 13, 2026, from 7:00 p.m. - 9:00 p.m. Maintenance notes: • Schedule: First Wednesday of each month from 5:00 a.m. – 7:00 a.m.; second Wednesday of each month from 7:00 p.m. – 9:00 p.m. • During any given maintenance window your site may be unavailable for part of the time period, depending on needed patches. Typically, downtime is a few seconds to a few minutes. • If your site's server undergoes maintenance on the first Wednesday of the month, it’s unlikely that it will undergo maintenance on the second Wednesday of the month. If it’s not maintained the first Wednesday, it will likely undergo maintenance the second Wednesday. • When your site's server is undergoing maintenance, site admins will not be able to update or access the site and end users will not be able to view/interact with the site. Affected website list, in Box (authentication is required): https://uofu.box.com/s/4j488beqk369gywkjyax0mqg4pgr1qh2 If you have questions, please contact the UIT Help Desk at 801-581-4000 option 1 or helpdesk@utah.edu.
Web server maintenancePlanned Maintenance

Schedule

June 3, 2026 5:00AM - 7:00AM MDT

Components

Other Services

Description

UIT will conduct scheduled web server maintenance on Wednesday, June 3, 2026, from 5:00 a.m. - 7:00 a.m. Maintenance notes: • Schedule: First Wednesday of each month from 5:00 a.m. – 7:00 a.m.; second Wednesday of each month from 7:00 p.m. – 9:00 p.m. • During any given maintenance window your site may be unavailable for part of the time period, depending on needed patches. Typically, downtime is a few seconds to a few minutes. • If your site's server undergoes maintenance on the first Wednesday of the month, it’s unlikely that it will undergo maintenance on the second Wednesday of the month. If it’s not maintained the first Wednesday, it will likely undergo maintenance the second Wednesday. • When your site's server is undergoing maintenance, site admins will not be able to update or access the site and end users will not be able to view/interact with the site. Affected website list, in Box (authentication is required): https://uofu.box.com/s/4j488beqk369gywkjyax0mqg4pgr1qh2 If you have questions, please contact the UIT Help Desk at 801-581-4000 option 1 or helpdesk@utah.edu.
Web server maintenancePlanned Maintenance

Schedule

June 10, 2026 7:00PM - 9:00PM MDT

Components

Other Services

Description

UIT will conduct scheduled web server maintenance on Wednesday, June 10, 2026, from 7:00 p.m. - 9:00 p.m. Maintenance notes: • Schedule: First Wednesday of each month from 5:00 a.m. – 7:00 a.m.; second Wednesday of each month from 7:00 p.m. – 9:00 p.m. • During any given maintenance window your site may be unavailable for part of the time period, depending on needed patches. Typically, downtime is a few seconds to a few minutes. • If your site's server undergoes maintenance on the first Wednesday of the month, it’s unlikely that it will undergo maintenance on the second Wednesday of the month. If it’s not maintained the first Wednesday, it will likely undergo maintenance the second Wednesday. • When your site's server is undergoing maintenance, site admins will not be able to update or access the site and end users will not be able to view/interact with the site. Affected website list, in Box (authentication is required): https://uofu.box.com/s/4j488beqk369gywkjyax0mqg4pgr1qh2 If you have questions, please contact the UIT Help Desk at 801-581-4000 option 1 or helpdesk@utah.edu.
Web server maintenancePlanned Maintenance

Schedule

July 1, 2026 5:00AM - 7:00AM MDT

Components

Other Services

Description

UIT will conduct scheduled web server maintenance on Wednesday, July 1, 2026, from 5:00 a.m. - 7:00 a.m. Maintenance notes: • Schedule: First Wednesday of each month from 5:00 a.m. – 7:00 a.m.; second Wednesday of each month from 7:00 p.m. – 9:00 p.m. • During any given maintenance window your site may be unavailable for part of the time period, depending on needed patches. Typically, downtime is a few seconds to a few minutes. • If your site's server undergoes maintenance on the first Wednesday of the month, it’s unlikely that it will undergo maintenance on the second Wednesday of the month. If it’s not maintained the first Wednesday, it will likely undergo maintenance the second Wednesday. • When your site's server is undergoing maintenance, site admins will not be able to update or access the site and end users will not be able to view/interact with the site. Affected website list, in Box (authentication is required): https://uofu.box.com/s/4j488beqk369gywkjyax0mqg4pgr1qh2 If you have questions, please contact the UIT Help Desk at 801-581-4000 option 1 or helpdesk@utah.edu.
Web server maintenancePlanned Maintenance

Schedule

July 8, 2026 7:00PM - 9:00PM MDT

Components

Other Services

Description

UIT will conduct scheduled web server maintenance on Wednesday, July 8, 2026, from 7:00 p.m. - 9:00 p.m. Maintenance notes: • Schedule: First Wednesday of each month from 5:00 a.m. – 7:00 a.m.; second Wednesday of each month from 7:00 p.m. – 9:00 p.m. • During any given maintenance window your site may be unavailable for part of the time period, depending on needed patches. Typically, downtime is a few seconds to a few minutes. • If your site's server undergoes maintenance on the first Wednesday of the month, it’s unlikely that it will undergo maintenance on the second Wednesday of the month. If it’s not maintained the first Wednesday, it will likely undergo maintenance the second Wednesday. • When your site's server is undergoing maintenance, site admins will not be able to update or access the site and end users will not be able to view/interact with the site. Affected website list, in Box (authentication is required): https://uofu.box.com/s/4j488beqk369gywkjyax0mqg4pgr1qh2 If you have questions, please contact the UIT Help Desk at 801-581-4000 option 1 or helpdesk@utah.edu.
Web server maintenancePlanned Maintenance

Schedule

August 5, 2026 5:00AM - 7:00AM MDT

Components

Other Services

Description

UIT will conduct scheduled web server maintenance on Wednesday, August 5, 2026, from 5:00 a.m. - 7:00 a.m. Maintenance notes: • Schedule: First Wednesday of each month from 5:00 a.m. – 7:00 a.m.; second Wednesday of each month from 7:00 p.m. – 9:00 p.m. • During any given maintenance window your site may be unavailable for part of the time period, depending on needed patches. Typically, downtime is a few seconds to a few minutes. • If your site's server undergoes maintenance on the first Wednesday of the month, it’s unlikely that it will undergo maintenance on the second Wednesday of the month. If it’s not maintained the first Wednesday, it will likely undergo maintenance the second Wednesday. • When your site's server is undergoing maintenance, site admins will not be able to update or access the site and end users will not be able to view/interact with the site. Affected website list, in Box (authentication is required): https://uofu.box.com/s/4j488beqk369gywkjyax0mqg4pgr1qh2 If you have questions, please contact the UIT Help Desk at 801-581-4000 option 1 or helpdesk@utah.edu.
Web server maintenancePlanned Maintenance

Schedule

August 12, 2026 7:00PM - 9:00PM MDT

Components

Other Services

Description

UIT will conduct scheduled web server maintenance on Wednesday, August 12, 2026, from 7:00 p.m. - 9:00 p.m. Maintenance notes: • Schedule: First Wednesday of each month from 5:00 a.m. – 7:00 a.m.; second Wednesday of each month from 7:00 p.m. – 9:00 p.m. • During any given maintenance window your site may be unavailable for part of the time period, depending on needed patches. Typically, downtime is a few seconds to a few minutes. • If your site's server undergoes maintenance on the first Wednesday of the month, it’s unlikely that it will undergo maintenance on the second Wednesday of the month. If it’s not maintained the first Wednesday, it will likely undergo maintenance the second Wednesday. • When your site's server is undergoing maintenance, site admins will not be able to update or access the site and end users will not be able to view/interact with the site. Affected website list, in Box (authentication is required): https://uofu.box.com/s/4j488beqk369gywkjyax0mqg4pgr1qh2 If you have questions, please contact the UIT Help Desk at 801-581-4000 option 1 or helpdesk@utah.edu.
Web server maintenancePlanned Maintenance

Schedule

September 2, 2026 5:00AM - 7:00AM MDT

Components

Other Services

Description

UIT will conduct scheduled web server maintenance on Wednesday, September 2, 2026, from 5:00 a.m. - 7:00 a.m. Maintenance notes: • Schedule: First Wednesday of each month from 5:00 a.m. – 7:00 a.m.; second Wednesday of each month from 7:00 p.m. – 9:00 p.m. • During any given maintenance window your site may be unavailable for part of the time period, depending on needed patches. Typically, downtime is a few seconds to a few minutes. • If your site's server undergoes maintenance on the first Wednesday of the month, it’s unlikely that it will undergo maintenance on the second Wednesday of the month. If it’s not maintained the first Wednesday, it will likely undergo maintenance the second Wednesday. • When your site's server is undergoing maintenance, site admins will not be able to update or access the site and end users will not be able to view/interact with the site. Affected website list, in Box (authentication is required): https://uofu.box.com/s/4j488beqk369gywkjyax0mqg4pgr1qh2 If you have questions, please contact the UIT Help Desk at 801-581-4000 option 1 or helpdesk@utah.edu.
Web server maintenancePlanned Maintenance

Schedule

September 9, 2026 7:00PM - 9:00PM MDT

Components

Other Services

Description

UIT will conduct scheduled web server maintenance on Wednesday, September 9, 2026, from 7:00 p.m. - 9:00 p.m. Maintenance notes: • Schedule: First Wednesday of each month from 5:00 a.m. – 7:00 a.m.; second Wednesday of each month from 7:00 p.m. – 9:00 p.m. • During any given maintenance window your site may be unavailable for part of the time period, depending on needed patches. Typically, downtime is a few seconds to a few minutes. • If your site's server undergoes maintenance on the first Wednesday of the month, it’s unlikely that it will undergo maintenance on the second Wednesday of the month. If it’s not maintained the first Wednesday, it will likely undergo maintenance the second Wednesday. • When your site's server is undergoing maintenance, site admins will not be able to update or access the site and end users will not be able to view/interact with the site. Affected website list, in Box (authentication is required): https://uofu.box.com/s/4j488beqk369gywkjyax0mqg4pgr1qh2 If you have questions, please contact the UIT Help Desk at 801-581-4000 option 1 or helpdesk@utah.edu.
Web server maintenancePlanned Maintenance

Schedule

October 7, 2026 5:00AM - 7:00AM MDT

Components

Other Services

Description

UIT will conduct scheduled web server maintenance on Wednesday, October 7, 2026, from 5:00 a.m. - 7:00 a.m. Maintenance notes: • Schedule: First Wednesday of each month from 5:00 a.m. – 7:00 a.m.; second Wednesday of each month from 7:00 p.m. – 9:00 p.m. • During any given maintenance window your site may be unavailable for part of the time period, depending on needed patches. Typically, downtime is a few seconds to a few minutes. • If your site's server undergoes maintenance on the first Wednesday of the month, it’s unlikely that it will undergo maintenance on the second Wednesday of the month. If it’s not maintained the first Wednesday, it will likely undergo maintenance the second Wednesday. • When your site's server is undergoing maintenance, site admins will not be able to update or access the site and end users will not be able to view/interact with the site. Affected website list, in Box (authentication is required): https://uofu.box.com/s/4j488beqk369gywkjyax0mqg4pgr1qh2 If you have questions, please contact the UIT Help Desk at 801-581-4000 option 1 or helpdesk@utah.edu.
Web server maintenancePlanned Maintenance

Schedule

October 14, 2026 7:00PM - 9:00PM MDT

Components

Other Services

Description

UIT will conduct scheduled web server maintenance on Wednesday, October 14, 2026, from 7:00 p.m. - 9:00 p.m. Maintenance notes: • Schedule: First Wednesday of each month from 5:00 a.m. – 7:00 a.m.; second Wednesday of each month from 7:00 p.m. – 9:00 p.m. • During any given maintenance window your site may be unavailable for part of the time period, depending on needed patches. Typically, downtime is a few seconds to a few minutes. • If your site's server undergoes maintenance on the first Wednesday of the month, it’s unlikely that it will undergo maintenance on the second Wednesday of the month. If it’s not maintained the first Wednesday, it will likely undergo maintenance the second Wednesday. • When your site's server is undergoing maintenance, site admins will not be able to update or access the site and end users will not be able to view/interact with the site. Affected website list, in Box (authentication is required): https://uofu.box.com/s/4j488beqk369gywkjyax0mqg4pgr1qh2 If you have questions, please contact the UIT Help Desk at 801-581-4000 option 1 or helpdesk@utah.edu.
Web server maintenancePlanned Maintenance

Schedule

November 4, 2026 5:00AM - 7:00AM MST

Components

Other Services

Description

UIT will conduct scheduled web server maintenance on Wednesday, November 4, 2026, from 5:00 a.m. - 7:00 a.m. Maintenance notes: • Schedule: First Wednesday of each month from 5:00 a.m. – 7:00 a.m.; second Wednesday of each month from 7:00 p.m. – 9:00 p.m. • During any given maintenance window your site may be unavailable for part of the time period, depending on needed patches. Typically, downtime is a few seconds to a few minutes. • If your site's server undergoes maintenance on the first Wednesday of the month, it’s unlikely that it will undergo maintenance on the second Wednesday of the month. If it’s not maintained the first Wednesday, it will likely undergo maintenance the second Wednesday. • When your site's server is undergoing maintenance, site admins will not be able to update or access the site and end users will not be able to view/interact with the site. Affected website list, in Box (authentication is required): https://uofu.box.com/s/4j488beqk369gywkjyax0mqg4pgr1qh2 If you have questions, please contact the UIT Help Desk at 801-581-4000 option 1 or helpdesk@utah.edu.
Web server maintenancePlanned Maintenance

Schedule

November 11, 2026 7:00PM - 9:00PM MST

Components

Other Services

Description

UIT will conduct scheduled web server maintenance on Wednesday, November 11, 2026, from 7:00 p.m. - 9:00 p.m. Maintenance notes: • Schedule: First Wednesday of each month from 5:00 a.m. – 7:00 a.m.; second Wednesday of each month from 7:00 p.m. – 9:00 p.m. • During any given maintenance window your site may be unavailable for part of the time period, depending on needed patches. Typically, downtime is a few seconds to a few minutes. • If your site's server undergoes maintenance on the first Wednesday of the month, it’s unlikely that it will undergo maintenance on the second Wednesday of the month. If it’s not maintained the first Wednesday, it will likely undergo maintenance the second Wednesday. • When your site's server is undergoing maintenance, site admins will not be able to update or access the site and end users will not be able to view/interact with the site. Affected website list, in Box (authentication is required): https://uofu.box.com/s/4j488beqk369gywkjyax0mqg4pgr1qh2 If you have questions, please contact the UIT Help Desk at 801-581-4000 option 1 or helpdesk@utah.edu.
Web server maintenancePlanned Maintenance

Schedule

December 2, 2026 5:00AM - 7:00AM MST

Components

Other Services

Description

UIT will conduct scheduled web server maintenance on Wednesday, December 2, 2026, from 5:00 a.m. - 7:00 a.m. Maintenance notes: • Schedule: First Wednesday of each month from 5:00 a.m. – 7:00 a.m.; second Wednesday of each month from 7:00 p.m. – 9:00 p.m. • During any given maintenance window your site may be unavailable for part of the time period, depending on needed patches. Typically, downtime is a few seconds to a few minutes. • If your site's server undergoes maintenance on the first Wednesday of the month, it’s unlikely that it will undergo maintenance on the second Wednesday of the month. If it’s not maintained the first Wednesday, it will likely undergo maintenance the second Wednesday. • When your site's server is undergoing maintenance, site admins will not be able to update or access the site and end users will not be able to view/interact with the site. Affected website list, in Box (authentication is required): https://uofu.box.com/s/4j488beqk369gywkjyax0mqg4pgr1qh2 If you have questions, please contact the UIT Help Desk at 801-581-4000 option 1 or helpdesk@utah.edu.
Web server maintenancePlanned Maintenance

Schedule

December 9, 2026 7:00PM - 9:00PM MST

Components

Other Services

Description

UIT will conduct scheduled web server maintenance on Wednesday, December 9, 2026, from 7:00 p.m. - 9:00 p.m. Maintenance notes: • Schedule: First Wednesday of each month from 5:00 a.m. – 7:00 a.m.; second Wednesday of each month from 7:00 p.m. – 9:00 p.m. • During any given maintenance window your site may be unavailable for part of the time period, depending on needed patches. Typically, downtime is a few seconds to a few minutes. • If your site's server undergoes maintenance on the first Wednesday of the month, it’s unlikely that it will undergo maintenance on the second Wednesday of the month. If it’s not maintained the first Wednesday, it will likely undergo maintenance the second Wednesday. • When your site's server is undergoing maintenance, site admins will not be able to update or access the site and end users will not be able to view/interact with the site. Affected website list, in Box (authentication is required): https://uofu.box.com/s/4j488beqk369gywkjyax0mqg4pgr1qh2 If you have questions, please contact the UIT Help Desk at 801-581-4000 option 1 or helpdesk@utah.edu.