University of Utah IT Services
Active Incident
Intermittent CIS log in issuesPartial Service Disruption

Incident Status

Partial Service Disruption

Components

CIS, Peoplesoft


May 3, 2024 10:38AM MDT
[Identified] UIT is currently investigating reports of intermittent errors when logging into CIS. No ETR. If you have any questions, please contact your designated help desk. Campus Help Desk: 801-581-4000. Hospital Service Desk: 801-587-6000.

May 3, 2024 10:57AM MDT
[Identified] Services are degraded for CIS.

May 7, 2024 1:25PM MDT
[Monitoring] UIT continues to monitor CIS and VPN for slowness or errors. No ETR. If you have any questions, please contact your designated help desk. Campus Help Desk: 801-581-4000. Hospital Service Desk: 801-587-6000.

Canvas




Operational

CIS, Peoplesoft




Partial Service Disruption

UKG (Ultimate Kronos Group)




Operational

Network Availability




Operational

VPN




Operational

UBox




Operational

UMail




Operational

University of Utah Home Page




Operational

Voice Systems




Operational

Zoom




Operational

Other Services




Operational

Microsoft Teams




Operational

External Services

AWS CloudFront

AWS EC2

AWS Route 53

AWS S3

Amazon Product

Amazon Web Services

Azure

Box

Cloudflare

DocuSign

Duo

Google Cloud

Instructure (Canvas)

Kaltura

MS Office365

Salesforce

Status.io

WebEx

Zoom

16

Upcoming Maintenances

Scheduled Maintenance

Web server maintenancePlanned Maintenance

Schedule

May 8, 2024 7:00PM - 9:00PM MDT

Components

Other Services

Description

UIT will conduct scheduled web server maintenance on Wednesday, May 8, 2024, from 7:00 p.m. - 9:00 p.m. Maintenance notes: • Schedule: First Wednesday of each month from 5:00 a.m. – 7:00 a.m.; second Wednesday of each month from 7:00 p.m. – 9:00 p.m. • During any given maintenance window your site may be unavailable for part of the time period, depending on needed patches. Typically, downtime is a few seconds to a few minutes. • If your site's server undergoes maintenance on the first Wednesday of the month, it’s unlikely that it will undergo maintenance on the second Wednesday of the month. If it’s not maintained the first Wednesday, it will likely undergo maintenance the second Wednesday. • When your site's server is undergoing maintenance, site admins will not be able to update or access the site and end users will not be able to view/interact with the site. • Affected website list, in Box (authentication is required): https://uofu.box.com/s/h4o3ph2xiggegkduhfrbeaoqpmlbd7to
OnBase maintenancePlanned Maintenance

Schedule

May 15, 2024 5:00PM - 8:00PM MDT

Components

Other Services

Description

Hyland Software will update the university’s OnBase document management system to the latest version on Wednesday, May 15, 2024, from approximately 5:00 p.m. to 8:00 p.m. The maintenance event will impact: • User access to OnBase documents •  Management Reports: Images of invoices charged against projects will not be visible •  Unite (University Advancement's Salesforce system): Users will not be able to retrieve or upload donor-related documents •  Direct Deposit application: Users will not be able to attach or view receipts for accounts payable direct deposits Note: This downtime does not apply to University of Utah Health’s OnBase enterprise system or its integration with Epic.
Web server maintenancePlanned Maintenance

Schedule

June 3, 2024 5:00AM - 7:00AM MDT

Components

Other Services

Description

UIT will conduct scheduled web server maintenance on Wednesday, April 8, 2024, from 5:00 a.m. - 7:00 a.m. Maintenance notes: • Schedule: First Wednesday of each month from 5:00 a.m. – 7:00 a.m.; second Wednesday of each month from 7:00 p.m. – 9:00 p.m. • During any given maintenance window your site may be unavailable for part of the time period, depending on needed patches. Typically, downtime is a few seconds to a few minutes. • If your site's server undergoes maintenance on the first Wednesday of the month, it’s unlikely that it will undergo maintenance on the second Wednesday of the month. If it’s not maintained the first Wednesday, it will likely undergo maintenance the second Wednesday. • When your site's server is undergoing maintenance, site admins will not be able to update or access the site and end users will not be able to view/interact with the site. • Affected website list, in Box (authentication is required): https://uofu.box.com/s/h4o3ph2xiggegkduhfrbeaoqpmlbd7to
Web server maintenancePlanned Maintenance

Schedule

June 12, 2024 7:00PM - 9:00PM MDT

Components

Other Services

Description

UIT will conduct scheduled web server maintenance on Wednesday, June 12, 2024, from 7:00 p.m. - 9:00 p.m. Maintenance notes: • Schedule: First Wednesday of each month from 5:00 a.m. – 7:00 a.m.; second Wednesday of each month from 7:00 p.m. – 9:00 p.m. • During any given maintenance window your site may be unavailable for part of the time period, depending on needed patches. Typically, downtime is a few seconds to a few minutes. • If your site's server undergoes maintenance on the first Wednesday of the month, it’s unlikely that it will undergo maintenance on the second Wednesday of the month. If it’s not maintained the first Wednesday, it will likely undergo maintenance the second Wednesday. • When your site's server is undergoing maintenance, site admins will not be able to update or access the site and end users will not be able to view/interact with the site. • Affected website list, in Box (authentication is required): https://uofu.box.com/s/h4o3ph2xiggegkduhfrbeaoqpmlbd7to
Web server maintenancePlanned Maintenance

Schedule

July 3, 2024 5:00AM - 7:00AM MDT

Components

Other Services

Description

UIT will conduct scheduled web server maintenance on Wednesday, July 3, 2024, from 5:00 a.m. - 7:00 a.m. Maintenance notes: • Schedule: First Wednesday of each month from 5:00 a.m. – 7:00 a.m.; second Wednesday of each month from 7:00 p.m. – 9:00 p.m. • During any given maintenance window your site may be unavailable for part of the time period, depending on needed patches. Typically, downtime is a few seconds to a few minutes. • If your site's server undergoes maintenance on the first Wednesday of the month, it’s unlikely that it will undergo maintenance on the second Wednesday of the month. If it’s not maintained the first Wednesday, it will likely undergo maintenance the second Wednesday. • When your site's server is undergoing maintenance, site admins will not be able to update or access the site and end users will not be able to view/interact with the site. • Affected website list, in Box (authentication is required): https://uofu.box.com/s/h4o3ph2xiggegkduhfrbeaoqpmlbd7to
Web server maintenancePlanned Maintenance

Schedule

July 10, 2024 7:00PM - 9:00PM MDT

Components

Other Services

Description

UIT will conduct scheduled web server maintenance on Wednesday, July 10, 2024, from 7:00 p.m. - 9:00 p.m. Maintenance notes: • Schedule: First Wednesday of each month from 5:00 a.m. – 7:00 a.m.; second Wednesday of each month from 7:00 p.m. – 9:00 p.m. • During any given maintenance window your site may be unavailable for part of the time period, depending on needed patches. Typically, downtime is a few seconds to a few minutes. • If your site's server undergoes maintenance on the first Wednesday of the month, it’s unlikely that it will undergo maintenance on the second Wednesday of the month. If it’s not maintained the first Wednesday, it will likely undergo maintenance the second Wednesday. • When your site's server is undergoing maintenance, site admins will not be able to update or access the site and end users will not be able to view/interact with the site. • Affected website list, in Box (authentication is required): https://uofu.box.com/s/h4o3ph2xiggegkduhfrbeaoqpmlbd7to
Web server maintenancePlanned Maintenance

Schedule

August 7, 2024 5:00AM - 7:00AM MDT

Components

Other Services

Description

UIT will conduct scheduled web server maintenance on Wednesday, August 7, 2024, from 5:00 a.m. - 7:00 a.m. Maintenance notes: • Schedule: First Wednesday of each month from 5:00 a.m. – 7:00 a.m.; second Wednesday of each month from 7:00 p.m. – 9:00 p.m. • During any given maintenance window your site may be unavailable for part of the time period, depending on needed patches. Typically, downtime is a few seconds to a few minutes. • If your site's server undergoes maintenance on the first Wednesday of the month, it’s unlikely that it will undergo maintenance on the second Wednesday of the month. If it’s not maintained the first Wednesday, it will likely undergo maintenance the second Wednesday. • When your site's server is undergoing maintenance, site admins will not be able to update or access the site and end users will not be able to view/interact with the site. • Affected website list, in Box (authentication is required): https://uofu.box.com/s/h4o3ph2xiggegkduhfrbeaoqpmlbd7to
Web server maintenancePlanned Maintenance

Schedule

August 14, 2024 7:00PM - 9:00PM MDT

Components

Other Services

Description

UIT will conduct scheduled web server maintenance on Wednesday, August 14, 2024, from 7:00 p.m. - 9:00 p.m. Maintenance notes: • Schedule: First Wednesday of each month from 5:00 a.m. – 7:00 a.m.; second Wednesday of each month from 7:00 p.m. – 9:00 p.m. • During any given maintenance window your site may be unavailable for part of the time period, depending on needed patches. Typically, downtime is a few seconds to a few minutes. • If your site's server undergoes maintenance on the first Wednesday of the month, it’s unlikely that it will undergo maintenance on the second Wednesday of the month. If it’s not maintained the first Wednesday, it will likely undergo maintenance the second Wednesday. • When your site's server is undergoing maintenance, site admins will not be able to update or access the site and end users will not be able to view/interact with the site. • Affected website list, in Box (authentication is required): https://uofu.box.com/s/h4o3ph2xiggegkduhfrbeaoqpmlbd7to
Web server maintenancePlanned Maintenance

Schedule

September 4, 2024 5:00AM - 7:00AM MDT

Components

Other Services

Description

UIT will conduct scheduled web server maintenance on Wednesday, September 4, 2024, from 5:00 a.m. - 7:00 a.m. Maintenance notes: • Schedule: First Wednesday of each month from 5:00 a.m. – 7:00 a.m.; second Wednesday of each month from 7:00 p.m. – 9:00 p.m. • During any given maintenance window your site may be unavailable for part of the time period, depending on needed patches. Typically, downtime is a few seconds to a few minutes. • If your site's server undergoes maintenance on the first Wednesday of the month, it’s unlikely that it will undergo maintenance on the second Wednesday of the month. If it’s not maintained the first Wednesday, it will likely undergo maintenance the second Wednesday. • When your site's server is undergoing maintenance, site admins will not be able to update or access the site and end users will not be able to view/interact with the site. • Affected website list, in Box (authentication is required): https://uofu.box.com/s/h4o3ph2xiggegkduhfrbeaoqpmlbd7to
Web server maintenancePlanned Maintenance

Schedule

September 11, 2024 7:00PM - 9:00PM MDT

Components

Other Services

Description

UIT will conduct scheduled web server maintenance on Wednesday, September 11, 2024, from 7:00 p.m. - 9:00 p.m. Maintenance notes: • Schedule: First Wednesday of each month from 5:00 a.m. – 7:00 a.m.; second Wednesday of each month from 7:00 p.m. – 9:00 p.m. • During any given maintenance window your site may be unavailable for part of the time period, depending on needed patches. Typically, downtime is a few seconds to a few minutes. • If your site's server undergoes maintenance on the first Wednesday of the month, it’s unlikely that it will undergo maintenance on the second Wednesday of the month. If it’s not maintained the first Wednesday, it will likely undergo maintenance the second Wednesday. • When your site's server is undergoing maintenance, site admins will not be able to update or access the site and end users will not be able to view/interact with the site. • Affected website list, in Box (authentication is required): https://uofu.box.com/s/h4o3ph2xiggegkduhfrbeaoqpmlbd7to
Web server maintenancePlanned Maintenance

Schedule

October 2, 2024 5:00AM - 7:00AM MDT

Components

Other Services

Description

UIT will conduct scheduled web server maintenance on Wednesday, October 2, 2024, from 5:00 a.m. - 7:00 a.m. Maintenance notes: • Schedule: First Wednesday of each month from 5:00 a.m. – 7:00 a.m.; second Wednesday of each month from 7:00 p.m. – 9:00 p.m. • During any given maintenance window your site may be unavailable for part of the time period, depending on needed patches. Typically, downtime is a few seconds to a few minutes. • If your site's server undergoes maintenance on the first Wednesday of the month, it’s unlikely that it will undergo maintenance on the second Wednesday of the month. If it’s not maintained the first Wednesday, it will likely undergo maintenance the second Wednesday. • When your site's server is undergoing maintenance, site admins will not be able to update or access the site and end users will not be able to view/interact with the site. • Affected website list, in Box (authentication is required): https://uofu.box.com/s/h4o3ph2xiggegkduhfrbeaoqpmlbd7to
Web server maintenancePlanned Maintenance

Schedule

October 9, 2024 7:00PM - 9:00PM MDT

Components

Other Services

Description

UIT will conduct scheduled web server maintenance on Wednesday, October 9, 2024, from 7:00 p.m. - 9:00 p.m. Maintenance notes: • Schedule: First Wednesday of each month from 5:00 a.m. – 7:00 a.m.; second Wednesday of each month from 7:00 p.m. – 9:00 p.m. • During any given maintenance window your site may be unavailable for part of the time period, depending on needed patches. Typically, downtime is a few seconds to a few minutes. • If your site's server undergoes maintenance on the first Wednesday of the month, it’s unlikely that it will undergo maintenance on the second Wednesday of the month. If it’s not maintained the first Wednesday, it will likely undergo maintenance the second Wednesday. • When your site's server is undergoing maintenance, site admins will not be able to update or access the site and end users will not be able to view/interact with the site. • Affected website list, in Box (authentication is required): https://uofu.box.com/s/h4o3ph2xiggegkduhfrbeaoqpmlbd7to
Web server maintenancePlanned Maintenance

Schedule

November 6, 2024 5:00AM - 7:00AM MST

Components

Other Services

Description

UIT will conduct scheduled web server maintenance on Wednesday, November 6, 2024, from 5:00 a.m. - 7:00 a.m. Maintenance notes: • Schedule: First Wednesday of each month from 5:00 a.m. – 7:00 a.m.; second Wednesday of each month from 7:00 p.m. – 9:00 p.m. • During any given maintenance window your site may be unavailable for part of the time period, depending on needed patches. Typically, downtime is a few seconds to a few minutes. • If your site's server undergoes maintenance on the first Wednesday of the month, it’s unlikely that it will undergo maintenance on the second Wednesday of the month. If it’s not maintained the first Wednesday, it will likely undergo maintenance the second Wednesday. • When your site's server is undergoing maintenance, site admins will not be able to update or access the site and end users will not be able to view/interact with the site. • Affected website list, in Box (authentication is required): https://uofu.box.com/s/h4o3ph2xiggegkduhfrbeaoqpmlbd7to
Web server maintenancePlanned Maintenance

Schedule

November 13, 2024 7:00PM - 9:00PM MST

Components

Other Services

Description

UIT will conduct scheduled web server maintenance on Wednesday, March 13, 2024, from 7:00 p.m. - 9:00 p.m. Maintenance notes: • Schedule: First Wednesday of each month from 5:00 a.m. – 7:00 a.m.; second Wednesday of each month from 7:00 p.m. – 9:00 p.m. • During any given maintenance window your site may be unavailable for part of the time period, depending on needed patches. Typically, downtime is a few seconds to a few minutes. • If your site's server undergoes maintenance on the first Wednesday of the month, it’s unlikely that it will undergo maintenance on the second Wednesday of the month. If it’s not maintained the first Wednesday, it will likely undergo maintenance the second Wednesday. • When your site's server is undergoing maintenance, site admins will not be able to update or access the site and end users will not be able to view/interact with the site. • Affected website list, in Box (authentication is required): https://uofu.box.com/s/h4o3ph2xiggegkduhfrbeaoqpmlbd7to
Web server maintenancePlanned Maintenance

Schedule

December 4, 2024 5:00AM - 7:00AM MST

Components

Other Services

Description

UIT will conduct scheduled web server maintenance on Wednesday, December 4, 2024, from 5:00 a.m. - 7:00 a.m. Maintenance notes: • Schedule: First Wednesday of each month from 5:00 a.m. – 7:00 a.m.; second Wednesday of each month from 7:00 p.m. – 9:00 p.m. • During any given maintenance window your site may be unavailable for part of the time period, depending on needed patches. Typically, downtime is a few seconds to a few minutes. • If your site's server undergoes maintenance on the first Wednesday of the month, it’s unlikely that it will undergo maintenance on the second Wednesday of the month. If it’s not maintained the first Wednesday, it will likely undergo maintenance the second Wednesday. • When your site's server is undergoing maintenance, site admins will not be able to update or access the site and end users will not be able to view/interact with the site. • Affected website list, in Box (authentication is required): https://uofu.box.com/s/h4o3ph2xiggegkduhfrbeaoqpmlbd7to
Web server maintenancePlanned Maintenance

Schedule

December 11, 2024 7:00PM - 9:00PM MST

Components

Other Services

Description

UIT will conduct scheduled web server maintenance on Wednesday, March 13, 2024, from 7:00 p.m. - 9:00 p.m. Maintenance notes: • Schedule: First Wednesday of each month from 5:00 a.m. – 7:00 a.m.; second Wednesday of each month from 7:00 p.m. – 9:00 p.m. • During any given maintenance window your site may be unavailable for part of the time period, depending on needed patches. Typically, downtime is a few seconds to a few minutes. • If your site's server undergoes maintenance on the first Wednesday of the month, it’s unlikely that it will undergo maintenance on the second Wednesday of the month. If it’s not maintained the first Wednesday, it will likely undergo maintenance the second Wednesday. • When your site's server is undergoing maintenance, site admins will not be able to update or access the site and end users will not be able to view/interact with the site. • Affected website list, in Box (authentication is required): https://uofu.box.com/s/h4o3ph2xiggegkduhfrbeaoqpmlbd7to