University of Utah IT Services
Active Incident
CIS Performance DegradedDegraded Performance

Incident Status

Degraded Performance

Components

CIS, Peoplesoft


August 19, 2019 11:09AM MDT
[Investigating] CIS performance is degraded. Teams continue troubleshooting. No ETR.

August 19, 2019 12:36PM MDT
[Investigating] A simplified version of CIS has been published that partially restores some functions of the CIS page. Teams continue to troubleshoot.

August 19, 2019 4:09PM MDT
[Investigating] The CIS Student Homepage is accessible by selecting the Student Homepage tile. Teams continue troubleshooting other sections of CIS.

August 19, 2019 5:17PM MDT
[Investigating] Update: CIS Faculty Homepage is now accessible with the following tiles: Faculty Center, Picture Class Rosters, Enter & View Grades, Manage Class Links, Class Contact List, and Course Feedback Results. Teams continue troubleshooting other sections of CIS.

August 19, 2019 8:19PM MDT
[Monitoring] CIS Services are restored. Teams will continue to monitor throughout the night.

Canvas




Operational

CIS, Peoplesoft




Operational

Citrix




Operational

Epic




Operational

Kronos




Operational

Network Availability




Operational

Pulse




Operational

UBox




Operational

UMail




Operational

University of Utah Home Page




Operational

Voice Systems




Operational

Other Services




Operational

External Services

GitHub

Google Search

Twitter

YouTube

9

Upcoming Maintenances

Scheduled Maintenance

PeopleSoft maintenancePlanned Maintenance

Schedule

August 23, 2019 5:00PM - August 26, 2019 6:00AM MDT

Components

Other Services

Description

Due to a planned upgrade to PeopleSoft systems, PeopleSoft Human Capital Management (HR) and related web applications will be unavailable for an extended period of time from Friday, August 23, 2019 at 5:00 p.m. – Monday, August 26, 2019 at 6:00 a.m. This infrastructure maintenance includes functionality enhancements, and is necessary to keep University of Utah systems current and running efficiently. The following systems will be unavailable during the planned outage: • PeopleSoft Human Capital Management (HR) • UBenefits • PANDist Note: Splash pages will be posted during maintenance for unavailable systems. The following systems will be available during the planned outage: • Campus Information Services (CIS) • Kronos • Canvas • PeopleSoft Campus Solutions (HE) and related web applications • PeopleSoft Financials (FS) and related web applications • utah.edu • UMail • Password change tool • Forgot your password? If you have questions, your local IT support staff may be able to assist, or you may contact your respective help desk: UIT Help Desk at 801-581-4000, option 1; ITS Service Desk at 801-587-6000.
UIT web server maintenancePlanned Maintenance

Schedule

September 4, 2019 5:00AM - 7:00AM MDT

Components

Other Services

Description

UIT will conduct maintenance on its web servers on the first two Wednesdays of each month. During any given maintenance window, affected sites may be unavailable for part or all of the time period, depending on needed patches. Affected websites: it.utah.edu/_downloads/UIT_SPS_sites.pdf If a site undergoes maintenance on the first Wednesday of the month, it’s unlikely that it will undergo maintenance on the second Wednesday of the month. If it’s not maintained the first Wednesday, it will likely undergo maintenance the second Wednesday. When sites are undergoing maintenance, site administrators will not be able to update or access the site and end users will not be able to view/interact with the site. To receive emailed notifications for web server maintenance events, send an email to sympa@lists.utah.edu with the following subject line: subscribe cws-notify If you have questions, please contact the UIT Help Desk at 801-581-4000 option 1 or helpdesk@utah.edu.
UIT web server maintenancePlanned Maintenance

Schedule

September 11, 2019 7:00PM - 9:00PM MDT

Components

Other Services

Description

UIT will conduct maintenance on its web servers on the first two Wednesdays of each month. During any given maintenance window, affected sites may be unavailable for part or all of the time period, depending on needed patches. Affected websites: it.utah.edu/_downloads/UIT_SPS_sites.pdf If a site undergoes maintenance on the first Wednesday of the month, it’s unlikely that it will undergo maintenance on the second Wednesday of the month. If it’s not maintained the first Wednesday, it will likely undergo maintenance the second Wednesday. When sites are undergoing maintenance, site administrators will not be able to update or access the site and end users will not be able to view/interact with the site. To receive emailed notifications for web server maintenance events, send an email to sympa@lists.utah.edu with the following subject line: subscribe cws-notify If you have questions, please contact the UIT Help Desk at 801-581-4000 option 1 or helpdesk@utah.edu.
UIT web server maintenancePlanned Maintenance

Schedule

October 2, 2019 5:00AM - 7:00AM MDT

Components

Other Services

Description

UIT will conduct maintenance on its web servers on the first two Wednesdays of each month. During any given maintenance window, affected sites may be unavailable for part or all of the time period, depending on needed patches. Affected websites: it.utah.edu/_downloads/UIT_SPS_sites.pdf If a site undergoes maintenance on the first Wednesday of the month, it’s unlikely that it will undergo maintenance on the second Wednesday of the month. If it’s not maintained the first Wednesday, it will likely undergo maintenance the second Wednesday. When sites are undergoing maintenance, site administrators will not be able to update or access the site and end users will not be able to view/interact with the site. To receive emailed notifications for web server maintenance events, send an email to sympa@lists.utah.edu with the following subject line: subscribe cws-notify If you have questions, please contact the UIT Help Desk at 801-581-4000 option 1 or helpdesk@utah.edu.
UIT web server maintenancePlanned Maintenance

Schedule

October 9, 2019 7:00PM - 9:00PM MDT

Components

Other Services

Description

UIT will conduct maintenance on its web servers on the first two Wednesdays of each month. During any given maintenance window, affected sites may be unavailable for part or all of the time period, depending on needed patches. Affected websites: it.utah.edu/_downloads/UIT_SPS_sites.pdf If a site undergoes maintenance on the first Wednesday of the month, it’s unlikely that it will undergo maintenance on the second Wednesday of the month. If it’s not maintained the first Wednesday, it will likely undergo maintenance the second Wednesday. When sites are undergoing maintenance, site administrators will not be able to update or access the site and end users will not be able to view/interact with the site. To receive emailed notifications for web server maintenance events, send an email to sympa@lists.utah.edu with the following subject line: subscribe cws-notify If you have questions, please contact the UIT Help Desk at 801-581-4000 option 1 or helpdesk@utah.edu.
UIT web server maintenancePlanned Maintenance

Schedule

November 6, 2019 5:00AM - 7:00AM MST

Components

Other Services

Description

UIT will conduct maintenance on its web servers on the first two Wednesdays of each month. During any given maintenance window, affected sites may be unavailable for part or all of the time period, depending on needed patches. Affected websites: it.utah.edu/_downloads/UIT_SPS_sites.pdf If a site undergoes maintenance on the first Wednesday of the month, it’s unlikely that it will undergo maintenance on the second Wednesday of the month. If it’s not maintained the first Wednesday, it will likely undergo maintenance the second Wednesday. When sites are undergoing maintenance, site administrators will not be able to update or access the site and end users will not be able to view/interact with the site. To receive emailed notifications for web server maintenance events, send an email to sympa@lists.utah.edu with the following subject line: subscribe cws-notify If you have questions, please contact the UIT Help Desk at 801-581-4000 option 1 or helpdesk@utah.edu.
UIT web server maintenancePlanned Maintenance

Schedule

November 13, 2019 7:00PM - 9:00PM MST

Components

Other Services

Description

Description UIT will conduct maintenance on its web servers on the first two Wednesdays of each month. During any given maintenance window, affected sites may be unavailable for part or all of the time period, depending on needed patches. Affected websites: it.utah.edu/_downloads/UIT_SPS_sites.pdf If a site undergoes maintenance on the first Wednesday of the month, it’s unlikely that it will undergo maintenance on the second Wednesday of the month. If it’s not maintained the first Wednesday, it will likely undergo maintenance the second Wednesday. When sites are undergoing maintenance, site administrators will not be able to update or access the site and end users will not be able to view/interact with the site. To receive emailed notifications for web server maintenance events, send an email to sympa@lists.utah.edu with the following subject line: subscribe cws-notify If you have questions, please contact the UIT Help Desk at 801-581-4000 option 1 or helpdesk@utah.edu.
UIT web server maintenancePlanned Maintenance

Schedule

December 4, 2019 5:00AM - 7:00AM MST

Components

Other Services

Description

UIT will conduct maintenance on its web servers on the first two Wednesdays of each month. During any given maintenance window, affected sites may be unavailable for part or all of the time period, depending on needed patches. Affected websites: it.utah.edu/_downloads/UIT_SPS_sites.pdf If a site undergoes maintenance on the first Wednesday of the month, it’s unlikely that it will undergo maintenance on the second Wednesday of the month. If it’s not maintained the first Wednesday, it will likely undergo maintenance the second Wednesday. When sites are undergoing maintenance, site administrators will not be able to update or access the site and end users will not be able to view/interact with the site. To receive emailed notifications for web server maintenance events, send an email to sympa@lists.utah.edu with the following subject line: subscribe cws-notify If you have questions, please contact the UIT Help Desk at 801-581-4000 option 1 or helpdesk@utah.edu.
UIT web server maintenancePlanned Maintenance

Schedule

December 11, 2019 7:00PM - 9:00PM MST

Components

Other Services

Description

UIT will conduct maintenance on its web servers on the first two Wednesdays of each month. During any given maintenance window, affected sites may be unavailable for part or all of the time period, depending on needed patches. Affected websites: it.utah.edu/_downloads/UIT_SPS_sites.pdf If a site undergoes maintenance on the first Wednesday of the month, it’s unlikely that it will undergo maintenance on the second Wednesday of the month. If it’s not maintained the first Wednesday, it will likely undergo maintenance the second Wednesday. When sites are undergoing maintenance, site administrators will not be able to update or access the site and end users will not be able to view/interact with the site. To receive emailed notifications for web server maintenance events, send an email to sympa@lists.utah.edu with the following subject line: subscribe cws-notify If you have questions, please contact the UIT Help Desk at 801-581-4000 option 1 or helpdesk@utah.edu.