University of Utah IT Services
Active Incident
Citrix and Epic DisconnectsDegraded Performance

Incident Status

Degraded Performance

Components

Citrix, Epic


September 23, 2020 1:03PM MDT
[Investigating] We want to acknowledge the issues you are seeing with disconnects to Clinical Desktop and Epic on both Zero Clients and PCs. We regret that this is happening, the impact it has on clinical workflow, and understand the frustration it may cause. Please know that we are actively working on the problem with the vendors and hope to have a resolution soon. This issue is occurring most frequently, during morning shift change 7-9 AM, and in the afternoon, 2-5 PM. To help mitigate the clinical impact, please try to keep as many clients connected within your unit or clinic prior to these windows and if you are connected try to stay connected. Please contact the ITS Service Desk at 801-587-6000 with any questions. Thank you, ITS Service Desk

October 14, 2020 11:49AM MDT
[Investigating] We have received positive feedback on the performance improvements to Citrix with Epic and Clinical Desktop. However, we continue to work on a permanent solution to this problem. If you are still seeing random disconnects for Citrix affecting Epic and Clinical Desktop, please contact the Service Desk to report the issue at 801-587-6000

Canvas




Operational

CIS, Peoplesoft




Operational

Citrix




Degraded Performance

Epic




Degraded Performance

InTouch




Operational

Kronos




Operational

MyChart




Operational

Network Availability




Operational

Pulse




Operational

UBox




Operational

UMail




Operational

University of Utah Home Page




Operational

Vidyo




Operational

Voice Systems




Operational

Zoom




Operational

Other Services




Operational

External Services

GitHub

Google Search

Twitter

YouTube

5

Upcoming Maintenances

Scheduled Maintenance

Kronos maintenancePlanned Maintenance

Schedule

October 26, 2020 1:00AM - 7:20PM MDT

Components

Kronos

Description

On Monday, October 26, 2020, from 1:00 a.m. – 7:20 p.m., University Information Technology (UIT) and Information Technology Services (ITS) will upgrade the Kronos time, attendance, and staff scheduling system in order to remove the current dependency on Adobe Flash Player, which will no longer be supported by major web browsers after December 31, 2020. Kronos and Kronos Acuity+ may be unavailable during part or all of the upgrade downtime. During the downtime, Kronos users will not be able to enter any timecard information or schedule shifts for staff through the web application. Time clocks, however, will still record punches, which will be transmitted to Kronos once server connections are reestablished. U hospitals and clinics that depend on either system for patient care should prepare downtime procedures for the duration of the maintenance period. The upgrade is necessary to continue using Kronos after Adobe and major web browsers discontinue Flash Player support at the end of the year. Currently, when users log in to Kronos, they are prompted to run Adobe Flash to open the application. After the upgrade, the pop-up message will no longer appear. In conjunction with the upgrade, human resources staff will update the Kronos training in the U’s Bridge application and University of Utah Health’s Learning Management System (LMS). Depending on their roles and organizations, Kronos users may need to refer to these materials before using the new version. Payroll reporters will distribute additional information as it becomes available. If you have questions, your local IT support staff may be able to assist, or you may contact your respective help desk: •. Main Campus UIT Help Desk: 801-581-4000, option 1 •. University of Utah Health ITS Service Desk: 801-587-6000
UIT web server maintenancePlanned Maintenance

Schedule

November 4, 2020 5:00AM - 7:00AM MST

Components

Other Services

Description

UIT conducts maintenance on its web servers on the first two Wednesdays of each month. During any given maintenance window, affected sites may be unavailable for part or all of the time period, depending on needed patches. Affected websites: it.utah.edu/_downloads/UIT_SPS_sites.pdf If a site undergoes maintenance on the first Wednesday of the month, it’s unlikely that it will undergo maintenance on the second Wednesday of the month. If it’s not maintained the first Wednesday, it will likely undergo maintenance the second Wednesday. When sites are undergoing maintenance, site administrators will not be able to update or access the site and end users will not be able to view/interact with the site. To receive emailed notifications for web server maintenance events, send an email to sympa@lists.utah.edu with the following subject line: subscribe cws-notify If you have questions, please contact the UIT Help Desk at 801-581-4000 option 1 or helpdesk@utah.edu.
UIT web server maintenancePlanned Maintenance

Schedule

November 11, 2020 7:00PM - 9:00PM MST

Components

Other Services

Description

UIT conducts maintenance on its web servers on the first two Wednesdays of each month. During any given maintenance window, affected sites may be unavailable for part or all of the time period, depending on needed patches. Affected websites: it.utah.edu/_downloads/UIT_SPS_sites.pdf If a site undergoes maintenance on the first Wednesday of the month, it’s unlikely that it will undergo maintenance on the second Wednesday of the month. If it’s not maintained the first Wednesday, it will likely undergo maintenance the second Wednesday. When sites are undergoing maintenance, site administrators will not be able to update or access the site and end users will not be able to view/interact with the site. To receive emailed notifications for web server maintenance events, send an email to sympa@lists.utah.edu with the following subject line: subscribe cws-notify If you have questions, please contact the UIT Help Desk at 801-581-4000 option 1 or helpdesk@utah.edu.
UIT web server maintenancePlanned Maintenance

Schedule

December 2, 2020 5:00AM - 7:00AM MST

Components

Other Services

Description

UIT conducts maintenance on its web servers on the first two Wednesdays of each month. During any given maintenance window, affected sites may be unavailable for part or all of the time period, depending on needed patches. Affected websites: it.utah.edu/_downloads/UIT_SPS_sites.pdf If a site undergoes maintenance on the first Wednesday of the month, it’s unlikely that it will undergo maintenance on the second Wednesday of the month. If it’s not maintained the first Wednesday, it will likely undergo maintenance the second Wednesday. When sites are undergoing maintenance, site administrators will not be able to update or access the site and end users will not be able to view/interact with the site. To receive emailed notifications for web server maintenance events, send an email to sympa@lists.utah.edu with the following subject line: subscribe cws-notify If you have questions, please contact the UIT Help Desk at 801-581-4000 option 1 or helpdesk@utah.edu.
UIT web server maintenancePlanned Maintenance

Schedule

December 9, 2020 7:00PM - 9:00PM MST

Components

Other Services

Description

UIT conducts maintenance on its web servers on the first two Wednesdays of each month. During any given maintenance window, affected sites may be unavailable for part or all of the time period, depending on needed patches. Affected websites: it.utah.edu/_downloads/UIT_SPS_sites.pdf If a site undergoes maintenance on the first Wednesday of the month, it’s unlikely that it will undergo maintenance on the second Wednesday of the month. If it’s not maintained the first Wednesday, it will likely undergo maintenance the second Wednesday. When sites are undergoing maintenance, site administrators will not be able to update or access the site and end users will not be able to view/interact with the site. To receive emailed notifications for web server maintenance events, send an email to sympa@lists.utah.edu with the following subject line: subscribe cws-notify If you have questions, please contact the UIT Help Desk at 801-581-4000 option 1 or helpdesk@utah.edu.