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Active Issue
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Canvas
Operational
CIS, Peoplesoft
Operational
Microsoft Teams
Operational
Network Availability
Operational
Other Services
Operational
UBox
Operational
UKG (Ultimate Kronos Group)
Operational
UMail
Operational
University of Utah Home Page
Operational
Voice Systems
Degraded Performance
VPN
Operational
Zoom
Operational
External Services
Amazon Product
MS Office365
18
Upcoming Maintenances
Scheduled Maintenance
Network maintenancePlanned Maintenance
Schedule
August 3, 2026 9:00PM - 11:59PM MDT
Components
Network Availability
Description
On Monday, August 3, 2026, from 9:00 p.m. to 11:59 p.m., wired and wireless network connectivity will be intermittently unavailable for 1-2 minutes in the following University of Utah units while UIT migrates firewalls to new network routers:
• University Connected Learning
• Histocompatibility and Immunogenetics Laboratory
• Network Operations Center
• Office of Undergraduate Studies
• Office of Student Affairs
• Pathology Department
• Scientific Computing and Imaging Institute
Campus Map, UPark, My Class Map, and other GIS services maintenancePlanned Maintenance
Schedule
August 4, 2026 7:00PM - 11:59PM MDT
Components
Other Services
Description
On Tuesday, August 4, from 7:00 p.m. to 11:59 p.m., the University of Utah’s geographic information system (GIS) portal — gis.utah.edu/portal — will be unavailable while UIT upgrades it. Additionally, the Campus Map, UPark, My Class Map, and other GIS applications will be unavailable for up to 60 minutes during the maintenance period.
UIT has notified core users and will post splash pages on affected service portals for the duration of the outage.
The upgrades are necessary for IT security and performance improvements within the GIS system.
If you have questions, your local IT support staff may be able to assist, or you may contact your respective help desk: UIT Help Desk (801-581-4000) or ITS Service Desk (801-587-6000).
Web server maintenancePlanned Maintenance
Schedule
August 5, 2026 5:00AM - 7:00AM MDT
Components
Other Services
Description
UIT will conduct scheduled web server maintenance on Wednesday, August 5, 2026, from 5:00 a.m. - 7:00 a.m.
Maintenance notes:
• Schedule: First Wednesday of each month from 5:00 a.m. – 7:00 a.m.; second Wednesday of each month from 7:00 p.m. – 9:00 p.m.
• During any given maintenance window your site may be unavailable for part of the time period, depending on needed patches. Typically, downtime is a few seconds to a few minutes.
• If your site's server undergoes maintenance on the first Wednesday of the month, it’s unlikely that it will undergo maintenance on the second Wednesday of the month. If it’s not maintained the first Wednesday, it will likely undergo maintenance the second Wednesday.
• When your site's server is undergoing maintenance, site admins will not be able to update or access the site and end users will not be able to view/interact with the site.
Affected website list, in Box (authentication is required):
https://uofu.box.com/s/4j488beqk369gywkjyax0mqg4pgr1qh2
If you have questions, please contact the UIT Help Desk at 801-581-4000 option 1 or helpdesk@utah.edu.
Data center maintenancePlanned Maintenance
Schedule
August 9, 2026 12:30AM - 4:30AM MDT
Components
Canvas, CIS, Peoplesoft, Microsoft Teams, Network Availability, UBox, UMail, University of Utah Home Page, Voice Systems, VPN
Description
On Sunday, August 9, 2026, from 12:30 a.m. to 4:30 a.m., numerous and widespread university IT services will be repeatedly disrupted due to maintenance at the U’s data centers. Affected services include:
• Login services for multiple services, including CIS, Canvas, Box, Microsoft 365, Google Workspace, GlobalProtect VPN, PeopleSoft, ServiceNow, etc.
• UMail
• Some phone (voice) services, including Avaya Call Management System (CMS), Avaya Conferencing System, Call Recording, Call Back Assist, Elite Multichannel (EMC), HMHI Crisis Screen Pop, SBO IVR (automated payments), SPOK, Survey Assist, and Synergy SKY
• Utah.edu websites
• Unit (department/college/center/org) IT services dependent on U data centers
• Network-connected and centralized printing, such as RedPrint
• Numerous other IT services and systems
Details
UIT will replace network devices, which will impact network connectivity in the university’s data centers (Downtown Data Center and Tonaquint Data Center). Affected IT systems and services are those that rely on the network to and from university data centers, including the colocation area of the Downtown Data Center.
Data center-dependent service owners and their end users should expect several minutes of intermittent downtime. Please forward this email to your users as appropriate so they are aware prior to the interruptions.
Data center-dependent service owners who elect to shut down their systems/applications for the duration should notify their users of the extended downtime and validate that their systems/apps are operating as expected after the maintenance ends.
A reminder about this maintenance event will be posted in the IT Community channel in Microsoft Teams.
If you have questions, your local IT support staff may be able to assist, or you may contact your respective help desk: UIT Help Desk (801-581-4000) or ITS Service Desk (801-587- 6000).
Brief Avaya and Microsoft Teams incoming call interruptions possiblePlanned Maintenance
Schedule
August 10, 2026 6:00AM - 7:00AM MDT
Components
Voice Systems
Description
Avaya and Microsoft Teams users may experience intermittent interruptions to incoming calls or notice unexpected call routing behavior due to maintenance from 6:00 a.m. to 7:00 a.m. each day starting on Monday, August 10, 2026, and ending on Friday, August 14, 2026. UIT is performing the work during the least disruptive hours possible.
Incoming calls may fail or be unavailable for up to a minute during the maintenance window. Internal calls, outgoing calls, and 24x7 locations that use Centrex as their primary incoming phone service will remain available for the duration of the maintenance period. UIT will prioritize phone numbers for critical 24x7 services (e.g., hospital, police) for reduced downtime. If you would like UIT to consider adding your critical phone number to the list, please email voice@utah.edu.
This planned IT event is phase two of a transition to Lumen Voice Complete services intended to improve the long-term performance, resilience, and management of voice infrastructure at the university. This change will increase the U’s ability to battle spam calls. We appreciate your understanding and patience during the maintenance period.
Please report system issues by calling the UIT Help Desk at 801-581-4000 or ITS Service Desk at 801-587-6000.
Brief Avaya and Microsoft Teams incoming call interruptions possiblePlanned Maintenance
Schedule
August 11, 2026 6:00AM - 7:00AM MDT
Components
Voice Systems
Description
Avaya and Microsoft Teams users may experience intermittent interruptions to incoming calls or notice unexpected call routing behavior due to maintenance from 6:00 a.m. to 7:00 a.m. each day starting on Monday, August 10, 2026, and ending on Friday, August 14, 2026. UIT is performing the work during the least disruptive hours possible.
Incoming calls may fail or be unavailable for up to a minute during the maintenance window. Internal calls, outgoing calls, and 24x7 locations that use Centrex as their primary incoming phone service will remain available for the duration of the maintenance period. UIT will prioritize phone numbers for critical 24x7 services (e.g., hospital, police) for reduced downtime. If you would like UIT to consider adding your critical phone number to the list, please email voice@utah.edu.
This planned IT event is phase two of a transition to Lumen Voice Complete services intended to improve the long-term performance, resilience, and management of voice infrastructure at the university. This change will increase the U’s ability to battle spam calls. We appreciate your understanding and patience during the maintenance period.
Please report system issues by calling the UIT Help Desk at 801-581-4000 or ITS Service Desk at 801-587-6000.
Brief Avaya and Microsoft Teams incoming call interruptions possiblePlanned Maintenance
Schedule
August 12, 2026 6:00AM - 7:00AM MDT
Components
Voice Systems
Description
Avaya and Microsoft Teams users may experience intermittent interruptions to incoming calls or notice unexpected call routing behavior due to maintenance from 6:00 a.m. to 7:00 a.m. each day starting on Monday, August 10, 2026, and ending on Friday, August 14, 2026. UIT is performing the work during the least disruptive hours possible.
Incoming calls may fail or be unavailable for up to a minute during the maintenance window. Internal calls, outgoing calls, and 24x7 locations that use Centrex as their primary incoming phone service will remain available for the duration of the maintenance period. UIT will prioritize phone numbers for critical 24x7 services (e.g., hospital, police) for reduced downtime. If you would like UIT to consider adding your critical phone number to the list, please email voice@utah.edu.
This planned IT event is phase two of a transition to Lumen Voice Complete services intended to improve the long-term performance, resilience, and management of voice infrastructure at the university. This change will increase the U’s ability to battle spam calls. We appreciate your understanding and patience during the maintenance period.
Please report system issues by calling the UIT Help Desk at 801-581-4000 or ITS Service Desk at 801-587-6000.
Web server maintenancePlanned Maintenance
Schedule
August 12, 2026 7:00PM - 9:00PM MDT
Components
Other Services
Description
UIT will conduct scheduled web server maintenance on Wednesday, August 12, 2026, from 7:00 p.m. - 9:00 p.m.
Maintenance notes:
• Schedule: First Wednesday of each month from 5:00 a.m. – 7:00 a.m.; second Wednesday of each month from 7:00 p.m. – 9:00 p.m.
• During any given maintenance window your site may be unavailable for part of the time period, depending on needed patches. Typically, downtime is a few seconds to a few minutes.
• If your site's server undergoes maintenance on the first Wednesday of the month, it’s unlikely that it will undergo maintenance on the second Wednesday of the month. If it’s not maintained the first Wednesday, it will likely undergo maintenance the second Wednesday.
• When your site's server is undergoing maintenance, site admins will not be able to update or access the site and end users will not be able to view/interact with the site.
Affected website list, in Box (authentication is required):
https://uofu.box.com/s/4j488beqk369gywkjyax0mqg4pgr1qh2
If you have questions, please contact the UIT Help Desk at 801-581-4000 option 1 or helpdesk@utah.edu.
Brief Avaya and Microsoft Teams incoming call interruptions possiblePlanned Maintenance
Schedule
August 13, 2026 6:00AM - 7:00AM MDT
Components
Voice Systems
Description
Avaya and Microsoft Teams users may experience intermittent interruptions to incoming calls or notice unexpected call routing behavior due to maintenance from 6:00 a.m. to 7:00 a.m. each day starting on Monday, August 10, 2026, and ending on Friday, August 14, 2026. UIT is performing the work during the least disruptive hours possible.
Incoming calls may fail or be unavailable for up to a minute during the maintenance window. Internal calls, outgoing calls, and 24x7 locations that use Centrex as their primary incoming phone service will remain available for the duration of the maintenance period. UIT will prioritize phone numbers for critical 24x7 services (e.g., hospital, police) for reduced downtime. If you would like UIT to consider adding your critical phone number to the list, please email voice@utah.edu.
This planned IT event is phase two of a transition to Lumen Voice Complete services intended to improve the long-term performance, resilience, and management of voice infrastructure at the university. This change will increase the U’s ability to battle spam calls. We appreciate your understanding and patience during the maintenance period.
Please report system issues by calling the UIT Help Desk at 801-581-4000 or ITS Service Desk at 801-587-6000.
Brief Avaya and Microsoft Teams incoming call interruptions possiblePlanned Maintenance
Schedule
August 14, 2026 6:00AM - 7:00AM MDT
Components
Voice Systems
Description
Avaya and Microsoft Teams users may experience intermittent interruptions to incoming calls or notice unexpected call routing behavior due to maintenance from 6:00 a.m. to 7:00 a.m. each day starting on Monday, August 10, 2026, and ending on Friday, August 14, 2026. UIT is performing the work during the least disruptive hours possible.
Incoming calls may fail or be unavailable for up to a minute during the maintenance window. Internal calls, outgoing calls, and 24x7 locations that use Centrex as their primary incoming phone service will remain available for the duration of the maintenance period. UIT will prioritize phone numbers for critical 24x7 services (e.g., hospital, police) for reduced downtime. If you would like UIT to consider adding your critical phone number to the list, please email voice@utah.edu.
This planned IT event is phase two of a transition to Lumen Voice Complete services intended to improve the long-term performance, resilience, and management of voice infrastructure at the university. This change will increase the U’s ability to battle spam calls. We appreciate your understanding and patience during the maintenance period.
Please report system issues by calling the UIT Help Desk at 801-581-4000 or ITS Service Desk at 801-587-6000.
Web server maintenancePlanned Maintenance
Schedule
September 2, 2026 5:00AM - 7:00AM MDT
Components
Other Services
Description
UIT will conduct scheduled web server maintenance on Wednesday, September 2, 2026, from 5:00 a.m. - 7:00 a.m.
Maintenance notes:
• Schedule: First Wednesday of each month from 5:00 a.m. – 7:00 a.m.; second Wednesday of each month from 7:00 p.m. – 9:00 p.m.
• During any given maintenance window your site may be unavailable for part of the time period, depending on needed patches. Typically, downtime is a few seconds to a few minutes.
• If your site's server undergoes maintenance on the first Wednesday of the month, it’s unlikely that it will undergo maintenance on the second Wednesday of the month. If it’s not maintained the first Wednesday, it will likely undergo maintenance the second Wednesday.
• When your site's server is undergoing maintenance, site admins will not be able to update or access the site and end users will not be able to view/interact with the site.
Affected website list, in Box (authentication is required):
https://uofu.box.com/s/4j488beqk369gywkjyax0mqg4pgr1qh2
If you have questions, please contact the UIT Help Desk at 801-581-4000 option 1 or helpdesk@utah.edu.
Web server maintenancePlanned Maintenance
Schedule
September 9, 2026 7:00PM - 9:00PM MDT
Components
Other Services
Description
UIT will conduct scheduled web server maintenance on Wednesday, September 9, 2026, from 7:00 p.m. - 9:00 p.m.
Maintenance notes:
• Schedule: First Wednesday of each month from 5:00 a.m. – 7:00 a.m.; second Wednesday of each month from 7:00 p.m. – 9:00 p.m.
• During any given maintenance window your site may be unavailable for part of the time period, depending on needed patches. Typically, downtime is a few seconds to a few minutes.
• If your site's server undergoes maintenance on the first Wednesday of the month, it’s unlikely that it will undergo maintenance on the second Wednesday of the month. If it’s not maintained the first Wednesday, it will likely undergo maintenance the second Wednesday.
• When your site's server is undergoing maintenance, site admins will not be able to update or access the site and end users will not be able to view/interact with the site.
Affected website list, in Box (authentication is required):
https://uofu.box.com/s/4j488beqk369gywkjyax0mqg4pgr1qh2
If you have questions, please contact the UIT Help Desk at 801-581-4000 option 1 or helpdesk@utah.edu.
Web server maintenancePlanned Maintenance
Schedule
October 7, 2026 5:00AM - 7:00AM MDT
Components
Other Services
Description
UIT will conduct scheduled web server maintenance on Wednesday, October 7, 2026, from 5:00 a.m. - 7:00 a.m.
Maintenance notes:
• Schedule: First Wednesday of each month from 5:00 a.m. – 7:00 a.m.; second Wednesday of each month from 7:00 p.m. – 9:00 p.m.
• During any given maintenance window your site may be unavailable for part of the time period, depending on needed patches. Typically, downtime is a few seconds to a few minutes.
• If your site's server undergoes maintenance on the first Wednesday of the month, it’s unlikely that it will undergo maintenance on the second Wednesday of the month. If it’s not maintained the first Wednesday, it will likely undergo maintenance the second Wednesday.
• When your site's server is undergoing maintenance, site admins will not be able to update or access the site and end users will not be able to view/interact with the site.
Affected website list, in Box (authentication is required):
https://uofu.box.com/s/4j488beqk369gywkjyax0mqg4pgr1qh2
If you have questions, please contact the UIT Help Desk at 801-581-4000 option 1 or helpdesk@utah.edu.
Web server maintenancePlanned Maintenance
Schedule
October 14, 2026 7:00PM - 9:00PM MDT
Components
Other Services
Description
UIT will conduct scheduled web server maintenance on Wednesday, October 14, 2026, from 7:00 p.m. - 9:00 p.m.
Maintenance notes:
• Schedule: First Wednesday of each month from 5:00 a.m. – 7:00 a.m.; second Wednesday of each month from 7:00 p.m. – 9:00 p.m.
• During any given maintenance window your site may be unavailable for part of the time period, depending on needed patches. Typically, downtime is a few seconds to a few minutes.
• If your site's server undergoes maintenance on the first Wednesday of the month, it’s unlikely that it will undergo maintenance on the second Wednesday of the month. If it’s not maintained the first Wednesday, it will likely undergo maintenance the second Wednesday.
• When your site's server is undergoing maintenance, site admins will not be able to update or access the site and end users will not be able to view/interact with the site.
Affected website list, in Box (authentication is required):
https://uofu.box.com/s/4j488beqk369gywkjyax0mqg4pgr1qh2
If you have questions, please contact the UIT Help Desk at 801-581-4000 option 1 or helpdesk@utah.edu.
Web server maintenancePlanned Maintenance
Schedule
November 4, 2026 5:00AM - 7:00AM MST
Components
Other Services
Description
UIT will conduct scheduled web server maintenance on Wednesday, November 4, 2026, from 5:00 a.m. - 7:00 a.m.
Maintenance notes:
• Schedule: First Wednesday of each month from 5:00 a.m. – 7:00 a.m.; second Wednesday of each month from 7:00 p.m. – 9:00 p.m.
• During any given maintenance window your site may be unavailable for part of the time period, depending on needed patches. Typically, downtime is a few seconds to a few minutes.
• If your site's server undergoes maintenance on the first Wednesday of the month, it’s unlikely that it will undergo maintenance on the second Wednesday of the month. If it’s not maintained the first Wednesday, it will likely undergo maintenance the second Wednesday.
• When your site's server is undergoing maintenance, site admins will not be able to update or access the site and end users will not be able to view/interact with the site.
Affected website list, in Box (authentication is required):
https://uofu.box.com/s/4j488beqk369gywkjyax0mqg4pgr1qh2
If you have questions, please contact the UIT Help Desk at 801-581-4000 option 1 or helpdesk@utah.edu.
Web server maintenancePlanned Maintenance
Schedule
November 11, 2026 7:00PM - 9:00PM MST
Components
Other Services
Description
UIT will conduct scheduled web server maintenance on Wednesday, November 11, 2026, from 7:00 p.m. - 9:00 p.m.
Maintenance notes:
• Schedule: First Wednesday of each month from 5:00 a.m. – 7:00 a.m.; second Wednesday of each month from 7:00 p.m. – 9:00 p.m.
• During any given maintenance window your site may be unavailable for part of the time period, depending on needed patches. Typically, downtime is a few seconds to a few minutes.
• If your site's server undergoes maintenance on the first Wednesday of the month, it’s unlikely that it will undergo maintenance on the second Wednesday of the month. If it’s not maintained the first Wednesday, it will likely undergo maintenance the second Wednesday.
• When your site's server is undergoing maintenance, site admins will not be able to update or access the site and end users will not be able to view/interact with the site.
Affected website list, in Box (authentication is required):
https://uofu.box.com/s/4j488beqk369gywkjyax0mqg4pgr1qh2
If you have questions, please contact the UIT Help Desk at 801-581-4000 option 1 or helpdesk@utah.edu.
Web server maintenancePlanned Maintenance
Schedule
December 2, 2026 5:00AM - 7:00AM MST
Components
Other Services
Description
UIT will conduct scheduled web server maintenance on Wednesday, December 2, 2026, from 5:00 a.m. - 7:00 a.m.
Maintenance notes:
• Schedule: First Wednesday of each month from 5:00 a.m. – 7:00 a.m.; second Wednesday of each month from 7:00 p.m. – 9:00 p.m.
• During any given maintenance window your site may be unavailable for part of the time period, depending on needed patches. Typically, downtime is a few seconds to a few minutes.
• If your site's server undergoes maintenance on the first Wednesday of the month, it’s unlikely that it will undergo maintenance on the second Wednesday of the month. If it’s not maintained the first Wednesday, it will likely undergo maintenance the second Wednesday.
• When your site's server is undergoing maintenance, site admins will not be able to update or access the site and end users will not be able to view/interact with the site.
Affected website list, in Box (authentication is required):
https://uofu.box.com/s/4j488beqk369gywkjyax0mqg4pgr1qh2
If you have questions, please contact the UIT Help Desk at 801-581-4000 option 1 or helpdesk@utah.edu.
Web server maintenancePlanned Maintenance
Schedule
December 9, 2026 7:00PM - 9:00PM MST
Components
Other Services
Description
UIT will conduct scheduled web server maintenance on Wednesday, December 9, 2026, from 7:00 p.m. - 9:00 p.m.
Maintenance notes:
• Schedule: First Wednesday of each month from 5:00 a.m. – 7:00 a.m.; second Wednesday of each month from 7:00 p.m. – 9:00 p.m.
• During any given maintenance window your site may be unavailable for part of the time period, depending on needed patches. Typically, downtime is a few seconds to a few minutes.
• If your site's server undergoes maintenance on the first Wednesday of the month, it’s unlikely that it will undergo maintenance on the second Wednesday of the month. If it’s not maintained the first Wednesday, it will likely undergo maintenance the second Wednesday.
• When your site's server is undergoing maintenance, site admins will not be able to update or access the site and end users will not be able to view/interact with the site.
Affected website list, in Box (authentication is required):
https://uofu.box.com/s/4j488beqk369gywkjyax0mqg4pgr1qh2
If you have questions, please contact the UIT Help Desk at 801-581-4000 option 1 or helpdesk@utah.edu.